Online Reputation Management engineered around review acquisition, monitoring, response, and SERP-suppression of negative content across review platforms and search results. Senior-led, transparent, and outcome-focused — built to outperform.
What follows is the working framework we deploy when a new client in this market engages us — refined across hundreds of campaigns over a decade. For online reputation management specifically, that means executing **review acquisition, monitoring, response, and SERP-suppression of negative content across review platforms and search results** with the rigor and integration most agencies skip.
Our online reputation management engagements are led by senior strategists with a decade of experience across hundreds of campaigns — not junior account managers learning on your account. Every deliverable goes through a senior quality review before it ships. Every monthly report ties activity to outcomes. Every quarter we run a strategy reset to make sure we're optimising for the right metrics.
The difference between a generic online reputation management engagement and what we deliver is visible in the first 90 days — and compounds dramatically from month six onward.
Every online reputation management engagement includes the following deliverables, calibrated to your specific competitive set, market, and revenue model:
- **review-acquisition automation across Google, Yelp, industry-specific platforms** - **branded-search SERP audit and monitoring** - **negative-content suppression strategy** - **review-response training and templates** - **monthly reputation reporting**
Deliverables are executed against a documented 90-day production plan refined and re-prioritised quarterly. You always know what's coming next month, why, and what success looks like.
For clients with broader needs, we extend into integrated services across our services portfolio — most engagements expand within the first 6–12 months as clients see the lift from consolidated execution under one strategic team.
Every online reputation management engagement runs through a disciplined sequence: audit and baseline (days 1–30), strategy and production planning (days 30–45), execution against documented playbook (days 45 onward), monthly reporting, quarterly strategy resets.
The audit phase is exhaustive. We don't move into production until we have a complete picture of where the current state actually is — competitive position, technical baseline, content inventory, channel performance, conversion paths. This typically surfaces 20–40 prioritised opportunities, which we then rank by expected impact and effort.
From there, the production plan executes the highest-leverage opportunities first. We don't sell content production for content's sake or rankings for rankings' sake — every activity ties back to the metric the client cares about (qualified leads, booked appointments, closed revenue, pipeline contribution).
Branded-search SERP control, review-volume growth, and measurable reputation-score improvement. Concretely: most clients see early movement within 4–8 weeks, meaningful improvements within 90–120 days, and 2–4× lift in qualified inbound by month six. From month six onward, the work compounds — typical 12-month ROI is 3–6× the engagement spend.
Reporting is transparent. Every client gets a Looker Studio dashboard updated daily, plus a monthly written executive summary that translates the dashboard into plain English. Quarterly we present a strategy review covering what's working, what's underperforming, what new opportunities the data is surfacing, and what we're recommending for the next quarter.
No vanity metrics, no opaque dashboards, no jargon hiding inactivity. If something we tried isn't working, we say so — and we change course.
Our online reputation management stack combines industry-standard tools (Ahrefs, SEMrush, GSC, GA4, Looker Studio, GTM, conversion tracking, call tracking) with internally developed dashboards refined across hundreds of engagements. Where useful, we integrate directly with your CRM, your booking system, or your e-commerce platform so the reporting reflects revenue, not just activity.
The stack itself is less interesting than what we do with it. Tools don't deliver results — strategy and disciplined execution do. The tooling is just the connective tissue.
Our online reputation management engagements run $1,500–$5,000+ CAD/month, depending on scope, competitive intensity, and production cadence. The 6-month minimum reflects the time required for the work to compound. Most clients renew indefinitely because the ROI compounds.
Clients commonly expand into integrated services across our services portfolio — typical combinations include ORM + SEO, web design, and local SEO.
To start, book a free strategy call. We'll give you a candid assessment of what's possible for your specific business, the realistic timeline, and the budget required to win.
We benchmark every active engagement against an internal performance baseline maintained across 60+ Ottawa SEO Inc. clients and our 500-domain owned-and-operated portfolio. Below are the figures most relevant to Ottawa buyers — methodology footnoted so you can pressure-test the claims.
- **Featured snippet capture rate within 90 days: 23 of 48 attempts** — structured FAQ + question-answer markup, internal sample 2024–2025. - **Top-3 Map Pack share for the primary buyer query: 47%–63%** — tracked across our 8 highest-intent Ottawa city-service pages, monthly average Sep 2024 → Mar 2026. - **AI Overview citation appearance rate: 11.4% of tracked queries** — Bing/Perplexity/Google SGE manual sample, top 200 informational keywords, Jan–Mar 2026.
Why this matters for Ottawa: the **Centretown**, **ByWard Market**, **Kanata** corridors all show measurable click-through-rate compounding once a page reaches positions 4–7. We engineer schema enrichment specifically to accelerate the move from page two into the snippet-eligible top-3 zone — typically a 32–61 day window when the foundational technical work is in place.
Engagements that beat the baseline by Month 6 share three traits in our data: (1) at least 2 editorial backlinks earned per quarter from publications with DR ≥ 50, (2) original primary research published every 90 days, and (3) a Google Business Profile review-velocity floor of one verified review per active service location every 14 days. Pages backed by all three signals materially outperform the median Ottawa ranking trajectory.
Senior-led engagements typically run $1,500–$5,000+ CAD/month depending on scope and competitive intensity. Larger enterprise engagements scale beyond that.
Most clients see early movement within 4–8 weeks and meaningful improvements within 90–120 days. Full ROI compounds from month six onward.
Comprehensive audit, documented strategy, weekly/monthly production cadence, transparent reporting (daily dashboards + monthly written reviews), and quarterly strategy resets. Specific deliverables are listed above.
Yes — we work across most major B2B and B2C verticals. Industry-specific calibrations are layered on top of the core methodology. See our industries page for vertical-specific work.
Six months for ongoing engagements. Standalone audits and one-time projects run shorter.
Yes — both publicly on our portfolio and in detail on the strategy call.