Twelve platform-takedown playbooks with documented success rates by violation class. Drawn from anonymized 2026 Canadian client work — every playbook includes the policy text, named submission flow, and observed success rate.
Most reputation-management content is sales copy. This vault is operational documentation: per-platform policy text, named submission flows, observed success rates by violation class, and the failure modes most takedown attempts encounter.
The documentation is drawn from anonymized 2026 Canadian client work. Every success rate cited has a sample-size context disclosed in the platform-specific playbook page. We treat reputation management as a measurable discipline with documented outcomes — not a black-box service.
**Principle 1: Documented evidence wins.** Every platform's removal flow weights documented evidence heavily. Submitting a takedown request without screenshots, dates, and named-fact citations has a fraction of the success rate of a properly-documented submission.
**Principle 2: First-party flow before legal escalation.** First-party reporting through the platform's documented flow is faster, cheaper, and often successful. Legal escalation is for cases where first-party flow fails on demonstrable violations.
**Principle 3: Suppression complements removal.** Some content can't be removed but can be suppressed via positive content competition in SERP. The two strategies work together, not as substitutes.
**Principle 4: Recovery often beats removal.** Responding constructively to a negative review can convert it into evidence of good customer service. In many cases this is more valuable than removal.
**Week 1:** comprehensive baseline — SERP audit on the brand-name + variant queries, full inventory of negative content with severity classification, takedown-eligibility assessment per item.
**Week 2-4:** prioritized takedown submissions starting with highest-success-probability items. Concurrent positive-content production for SERP suppression.
**Week 5-12:** monitoring and follow-up on submitted takedowns, additional submissions as new content surfaces, ongoing positive-content production.
**Ongoing:** monthly SERP recheck, quarterly comprehensive audit, monthly positive-content production cadence.
- Google reviews playbook - Wikipedia pages playbook - Facebook pages playbook - X / Twitter content playbook - Reddit content playbook - Yelp reviews playbook - TripAdvisor reviews playbook - Glassdoor reviews playbook - BBB complaints playbook - RipoffReport.com playbook - News article corrections playbook - Google Knowledge Panel playbook
- Reputation management for B2B SaaS companies - Reputation management for ecommerce stores - Reputation management for professional services firms - Reputation management for local services contractors - Reputation management for healthcare practices - Reputation management for real estate brokerages - Reputation management for law firms - Reputation management for financial services firms
- Reputation management in Ottawa - Reputation management in Toronto - Reputation management in Montreal - Reputation management in Vancouver - Reputation management in Calgary - Reputation management in Edmonton - Reputation management in Winnipeg - Reputation management in Halifax - Reputation management in Quebec City - Reputation management in Hamilton
No — and any agency that does is misrepresenting how platform-removal actually works. What we guarantee is methodology: proper documentation, correct submission flow, follow-up cadence. Outcomes follow methodology with the success rates documented in the platform playbooks.
Varies materially by platform and violation class. Google review removal: 7-30 days typical. Wikipedia edit acceptance: 30-90 days. Facebook impersonation: 1-7 days. Defamation cases requiring legal-counsel: 30-180 days.
Per-takedown work: CAD $400-1,800 depending on platform complexity and evidence-gathering required. Comprehensive engagement (audit + prioritized submissions + ongoing monitoring): CAD $4,500-18,000 one-time + CAD $2,500-7,500/month ongoing.
Escalation paths vary by platform: legal-counsel takedown letter (demonstrable defamation), VIP arbitration (RipoffReport), suggested-edit campaigns (Wikipedia, Knowledge Panel), or SERP suppression via positive-content competition (broadly applicable when removal fails).