What to do if your Google My Business Listing gets suspended


Experiencing a Google My Business (GMB) listing suspension can be a daunting ordeal for any local business. Your GMB listing is your local SEO linchpin, ensuring your business is visible when and where it matters most. So, when a suspension notice hits, it's crucial to act swiftly and strategically.

In this guide, we'll navigate through the critical steps of recovering a suspended GMB listing, ensuring your local online presence remains robust and uninterrupted.


Identify the Suspension Type:

Understanding the type of suspension your Google My Business (GMB) listing has encountered is the first step towards crafting a recovery strategy. Suspensions are generally categorized into two types: soft and hard.

  • Soft Suspension: A soft suspension typically occurs when you lose administrative access to your GMB listing, but the listing itself continues to be visible on Google Maps and Search. This kind of suspension usually arises due to minor violations or discrepancies in the listing information. The business information might have been flagged for inconsistencies or inaccuracies, prompting Google to restrict your access to the listing until the issues are resolved.

    Recovery Steps:

    1. Review your GMB listing for any inconsistencies or inaccuracies in the business information.

    2. Rectify any violations of Google's guidelines that may have led to the suspension.

    3. Once the issues are addressed, you can proceed to claim your listing again through the appropriate channels on Google My Business.

  • Hard Suspension: A hard suspension is more severe and occurs when your entire GMB listing is removed from Google Maps and Search. This type of suspension is usually the result of major violations of Google's guidelines, such as fraudulent activity or misrepresentation of your business.

Review and Rectify Violations:

Navigating through a suspension requires a thorough understanding of the Google My Business guidelines. These guidelines are set to ensure a fair and useful user experience on the platform. Here’s how you can review and rectify violations:

  1. Familiarize with Guidelines:

    • Start by thoroughly reviewing the Google My Business guidelines to understand what’s expected from your listing. These guidelines cover various aspects like business description, categories, photos, reviews, and more.

  2. Identify Violations:

    • Analyze your GMB listing to pinpoint any violations of these guidelines. Common violations include inaccurate business information, inappropriate content, and misrepresentation of your business.

  3. Correct Information:

    • Update any incorrect or outdated information on your GMB listing. Ensure that your business name, address, and phone number (NAP) are accurate and consistent across all online platforms.

  4. Remove Inappropriate Content:

    • Delete any content that violates Google’s guidelines, such as misleading descriptions, unauthorized use of keywords, or inappropriate images.

  5. Adjust Business Operations Details:

    • Ensure that your business hours, services, and other operational details are accurate and comply with the guidelines.

  6. Engage with Reviews Appropriately:

    • Respond to reviews professionally and avoid any behavior that violates Google’s guidelines, like offering incentives for reviews.

  7. Documentation:

    • Prepare a clear documentation of all the rectifications made. This documentation can be useful when submitting a reinstatement request to Google.

  8. Seek Expert Advice:

  9. Stay Updated:

    • Google’s guidelines may change over time, so it's essential to stay updated and ensure ongoing compliance with the guidelines.

  10. Monitor Your Listing:

    • Regularly monitor your GMB listing for any discrepancies and address any new issues promptly to avoid future suspensions.

Submit a Reinstatement Request:

After rectifying all identified violations and ensuring your listing complies with Google's guidelines, it's time to request reinstatement of your GMB listing. Here’s a step-by-step breakdown of how to go about it:

  1. Prepare Documentation:

    • Gather all necessary documentation that proves the legitimacy of your business, such as business licenses, utility bills, photos of your business premises, and tax ID documents. Ensure the documents are clear, legible, and up-to-date.

  2. Log In to Your GMB Account:

    • Log in to your Google My Business account using the credentials associated with the suspended listing.

  3. Access the Reinstatement Form:

  4. Complete the Form:

    • Fill out the reinstatement form with all required information. Be honest and provide complete and accurate details. The form may ask for your business name, address, contact information, and details about the suspension.

  5. Attach Documentation:

    • Upload all prepared documentation to support your reinstatement request. This evidence will help Google verify the authenticity of your business.

  6. Submit the Form:

    • Review all the information entered and submit the reinstatement request form.

  7. Confirmation:

    • Upon submission, you should receive a confirmation email from Google acknowledging the receipt of your request. Keep a copy of this confirmation for your records.

  8. Be Patient:

    • Google may take some time to review your request and the documentation provided. The timeline can vary, so it's essential to be patient while awaiting a response.

  9. Respond Promptly:

    • If Google reaches out for additional information, respond promptly with the requested details to avoid any further delays in the reinstatement process.

  10. Keep Records:

    • Maintain a record of all correspondence and actions taken throughout the reinstatement process for future reference.

  11. Seek Professional Help if Necessary:

    • If you're unsure about any part of the reinstatement process or if your reinstatement request is denied, consider seeking assistance from a GMB expert or a digital marketing professional.

Moreover, a successful reinstatement can serve as a stepping stone towards building stronger relations with your audience. It reinstates not just your business listing but also the trust and convenience that your customers associate with your online presence.

In a digital era where your online visibility is synonymous with your market presence, ensuring your Google My Business listing is accurate, active, and compliant is paramount. Thus, by overcoming the hurdles of a suspension and ensuring your listing is in harmony with Google's guidelines, you're not only reclaiming your digital footprint but also fortifying your foundation in the online marketplace, ready to engage with your local audience effectively and ethically.

So, as you step forward from a reinstatement success, you're not just resuming business as usual, but elevating your digital engagement, armed with enhanced knowledge, renewed compliance, and a fortified resolve to excel in the online domain.